Claims

Make your claim online

The fastest and easiest way to make a claim is online at http://www.submitaclaim.co.uk/all

The process should take approximately 10-15 minutes to complete (depending on the type of claim), but before continuing you should ensure you have your policy certificate, trip dates, supporting documentation and details of the incident.

Claims Settlement Agencies are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.

You must register a claim under Sections M only by contacting the following company:

Any occurrence, which may give rise to a claim, should be advised as soon as reasonably practicable to the following, by quoting your policy number, travel insurance policy name and reference: IPP SAFI-V1-21.

IPP Claims at Sedgwick,
Oakleigh House,
14-15 Park Place,
Cardiff,
CF10 3DQ.

Telephone: +44 (0)345 266 1872, Email: Insolvency-claims@ipplondon.co.uk

All Claims

Please note: All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

We will ask the claimant to complete a claim form and to provide at their own expense all reasonable and necessary evidence required by us to support a claim. If the information supplied is insufficient, we will identify the further information which is required. If we do not receive the information we need, we may reject the claim. For further details about claims, please refer to ‘General conditions’ on page 23 and 24 of your policy wording.

To help us prevent fraudulent claims, we store your personal details on computer and we may transfer them to a centralised system. We keep this information in line with the conditions of the UK Data Protection Act 2018 which incorporates the General Data Protection Regulation (EU)2016/679.

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Medical and other emergencies

Your AllSafe Travel insurance policy is not a private medical insurance policy and does not cover private medical treatment, private hospital costs or other related expenses incurred unless these have been specifically agreed and authorised by the Medical Emergency Assistance Company.

This policy is only designed to cover you for emergency treatment. Emergency treatment means unforeseen and unplanned treatment that is needed for the sudden onset of an acute condition, which for medical reasons and in the opinion of our Medical Emergency Assistance Company, cannot be delayed until you return to the United Kingdom. The decision of the Medical Emergency Assistance Company is final.

An acute condition means: A disease, illness or injury that is likely to respond quickly to treatment which aims to return you to the state of health you were in immediately before suffering the disease, illness or injury, or which leads to your full recovery.

The Medical Emergency Assistance Company will provide immediate help if you are ill, injured or die outside the United Kingdom. They provide a 24-hour emergency service 365 days a year. The contact details are as follows:

Phone: + 44 (0)203 819 7170, E-mail: internationalhealthcare@healix.com

Please have the following information available when you (or someone on your behalf) contact the Medical Emergency Assistance Company so that your case can be dealt with swiftly and efficiently:

Your name and address;
Your contact phone number abroad including the hospital and treating doctors details;
Your policy number shown on your policy certificate; and
The name, address and contact phone number of your GP.
Quote the scheme name which is: AllSafe Travel Insurance.

Please note: This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an in-patient for more than twenty four (24) hours or if your outpatient treatment is likely to cost more than £500, someone must contact the Medical Emergency Assistance Company for you as soon as reasonably possible. If they do not, we may not provide cover or we may reduce the amount we pay for your in-patient or outpatient treatment.

In the event that you require in-patient hospital treatment and/or evacuation /repatriation, it is imperative that the Medical Emergency Assistance Company is contacted and authorisation obtained prior to such treatment and/or evacuation / repatriation taking place.

Failure to contact the Medical Emergency Assistance Company and obtain authorisation may prejudice the claim and could mean that some or all of the costs involved may not be paid. You should not attempt to find your own solution and then expect full reimbursement from us without prior approval first having been obtained from the Medical Emergency Assistance Company.

If you have to return to the United Kingdom under section C (Cutting your trip short) or section B1 (Medical and other expenses outside of the United Kingdom) the Medical Emergency Assistance Company must authorise this. If they do not, we may not provide cover or we may reduce the amount we pay for your return to the United Kingdom.

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Making a claim

You must register a claim under sections A to L and sections N to S inclusive, by contacting the following company:

Make your claim online

You must register a claim under Sections M only by contacting the following company:

All Claims

Medical and other emergencies