Making a claim

For policies issued from the 24th April 2023

Claims relating to Sections A-M and O-P inclusive:

The fastest and easiest way to make a claim is online at https://www.rpclaims.com/allsafe.

The process should take approximately 10-15 minutes to complete (depending on the type of claim). Please quote scheme code: A01133 when prompted, and ensure you have your Policy Certificate, trip dates, supporting documentation, and details of the incident available.

You can also obtain a Claims form by:

• Sending an email to claim@rpclaims.com
• Calling 0208 667 2461
• Writing to Rightpath Claims, PO Box 6430, Basildon, SS14 0QT

You should fill in the Claims form and send it to us as soon as possible, with all the information and documents we ask for. You must give us as much detail as possible so that we can handle your Claim quickly. Please keep copies of all the information you send to us.

Please refer to your Policy Wording for a full list of actions you will need to take, and the documents we will need in order for us to deal with your Claim.

You must register a claim under Section N only by contacting the following company:

IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ.
Telephone: +44 (0)345 266 1872
Email: insolvency-claims@ipplondon.co.uk
To download a claim form please visit www.ipplondon.co.uk/claims.asp

For policies issued prior to the 24th April 2023

Claims relating to Sections A-L and N-S inclusive:

The fastest and easiest way to make a claim is online at http://www.submitaclaim.co.uk/all

The process should take approximately 10-15 minutes to complete (depending on the type of claim), but before continuing you should ensure you have your Policy Certificate, trip dates, supporting documentation, and details of the incident.

Alternatively, please contact:

• Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD
• Sending an email to info@csal.co.uk
• Calling 01702 553 443
• To download a Claims form, please visit www.csal.co.uk

You must register a claim under Section M only by contacting the following company:

IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ.
Telephone: +44 (0)345 266 1872
Email: insolvency-claims@ipplondon.co.uk
To download a claim form please visit www.ipplondon.co.uk/claims.asp

For claims relating to your Gadget Policy

1.   You must:

1. notify the claim administrators on 0345 0744828 or by emailing gadgetclaims@davies-group.com. as soon as possible, but ideally within 48 hours of your return to the UK. Alternatively, you can log your claim on our online portal - https://bastion.davies-group.com/;
2. report the theft or accidental loss of any gadget, within 24 hours of discovery to your Airtime Provider and blacklist your handset;
3. report the theft or loss of any gadgets to the Police within 48 hours of discovery and obtain a crime reference number in support of a theft claim and a lost property number in support of an accidental loss claim;
   
   Please note any delay in reporting an incident to the claim administrators, your Airtime Provider or the Police may invalidate your right to claim under the policy.
   
   
4. provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss including but not limited to household insurance. Where appropriate a rateable proportion of the claim may be recovered direct from these Insurers.

2.   If we replace your gadget(s) the damaged or lost item becomes our property. If it is returned or found you must notify us and send it to us if we ask you to.

3.   There is a policy excess of £75 for all claims which must be paid before your claim can be approved.

Please address all claims correspondence to the Claims Administrators:

Write to - Davies Group, Unit 8, Fulwood Business Park, Caxton Road, Preston, PR2 9NZ
Email - gadgetclaims@davies-group.com
Call - 0345 074 4828

To help us improve our service we may record or monitor telephone calls.

All Claims

Please note: All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

We will ask the claimant to complete a claim form and to provide at their own expense all reasonable and necessary evidence required by us to support a claim. If the information supplied is insufficient, we will identify the further information which is required. If we do not receive the information we need, we may reject the claim. For further details about claims, please refer to ‘General conditions’ on page 23 and 24 of your policy wording.

To help us prevent fraudulent claims, we store your personal details on a computer and we may transfer them to a centralised system. We keep this information in line with the conditions of the UK Data Protection Act 2018 which incorporates the General Data Protection Regulation (EU)2016/679.

For any policies issued prior to the 7th April 2022, please refer to your Policy Wording for details of the correct Claims handlers. The Policy Wordings are available below, under 'View Policy Documents'.

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